Shipping policy

Order Production Time
In stock items will ship within 7 business days after purchase. Made to order and out of stock items will ship within 4-5 weeks unless otherwise specified. We will email you with tracking information when your order has been sent.

Shipping

Signature is required upon delivery. Woodland Jewellers Ltd. is not liable for lost shipments when tracking states that the item has been delivered. Woodland Jewellers Ltd. is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company.

 *If your package is sent back to Woodland Jewellers Ltd. for any reason, you will be subject to paying for the re-shipment of your order.*

Coloured Gemstone Enhancement Disclosure
Purchasers of coloured gemstones should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionally accepted trade practices. All coloured gemstones listed on the front of this sales slip have probably been subject to stable and possibly undetectable enhancement processes. All relevant information will be provided to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted processes by the gem and jewellery trade.

Your satisfaction is of great importance to us, and your referrals are our most important type of advertising. If you are satisfied with your purchase and your service, please tell your friends. Otherwise, please let us know how we can serve you better.